Warranty Information
Quality You Can Trust with TOGO.HK
At TOGO.HK, we stand behind the quality of our services and products. We are committed to ensuring complete customer satisfaction, which is why we offer warranties on many of our services. This warranty information outlines the protections and assurances we provide to our valued customers.
Our Warranty Policy
1. Service Warranty
All services provided by TOGO.HK come with a warranty that covers workmanship and materials. The warranty period varies by service offered:
- Roofing Services: 5 years warranty on workmanship and materials.
- Locksmith Services: 1 year warranty on lock installations.
- Appliances Services: 1 year warranty on repairs for replaced parts.
- Polishing and Waxing Services: 6 months warranty on the finish.
- Waste Disposal Services: 30 days for any issues related to service execution.
2. Product Warranty
If we supply products as part of our services, these products may come with manufacturer warranties that vary by brand. We will provide you with any applicable warranty documentation upon completion of the project.
What’s Covered?
Our warranties generally cover:
- Defects in workmanship
- Issues arising from installation errors
- Problems directly related to the materials used during service
What’s Not Covered?
The warranty does not cover:
- Damage caused by misuse or neglect
- Issues arising from accidents or natural disasters
- Alterations or repairs made by anyone other than TOGO.HK
How to Make a Claim
- Contact Us: Reach out to our customer service team via phone at [insert phone number] or email us at [insert email address]. Please provide your contact information and details about the issue you’re experiencing.
- Provide Documentation: Be prepared to provide any documentation related to your service, including invoices, receipts, and photographs of the issue if applicable.
- Inspection: A TOGO.HK representative will arrange a convenient time to inspect the issue and determine if it falls under our warranty coverage.
Customer Satisfaction Guarantee
At TOGO.HK, your satisfaction is our priority. We are committed to addressing and resolving any warranty claims in a timely and professional manner. If you have any questions about our warranty policy, please do not hesitate to reach out to our customer service team.
Contact Us
- Phone: [+852-1345647]
- Email: [info@togo.hk]